📌 PASABUY Frequently Asked Questions
1. General Questions
❓ What is PASABUY?
✅ PASABUY is a service that helps Filipinos abroad send packages to the Philippines at a lower cost. We consolidate items from multiple senders into one balikbayan box, allowing cost-sharing and faster shipments. We also offer package forwarding, shopping assistance, and other door-to-door delivery services via air and sea.
❓ How does PASABUY work?
1️⃣ Request a Service – You can either send a package, ask us to buy an item for you, or forward an item from abroad.
2️⃣ Package Forwarding or Dropping Off Your Item – If you already have your item, or you are buying an item online, you may send it to our warehouse, or you are in the area you want to drop off, and once we received, we will handle the shipping and delivery to your recipient in the Philippines.
3️⃣ We Consolidate Shipments – Your item will be grouped with others in a balikbayan box.
4️⃣ We Shop, Pack, Ship & Deliver – Your package will be sent via air or sea cargo and delivered straight to your recipient in the Philippines.
❓ What are the benefits of using PASABUY?
✅ Cheaper Shipping – Share costs with other senders instead of filling a whole balikbayan box.
✅ Faster Dispatch – Weekly shipments instead of waiting to fill a full box.
✅ Convenient Shopping Assistance – We can buy, pack and ship items on your behalf.
✅ Door-to-Door Delivery – Your loved ones in the Philippines get the package hassle-free.
2. Shipping & Delivery
❓ What items can I send through PASABUY?
✅ You can send most personal items like:
- Clothes, shoes, and bags
- Non-perishable food items
- Vitamins and supplements
- Gadgets and accessories
- Toys and gifts
❓ What items are NOT allowed?
🚫 Prohibited Items Include:
- Cash, jewelry, and high-value items
- Flammable or hazardous materials (e.g., aerosols, fireworks)
- Perishable food (e.g., fresh fruits, frozen meat)
- Illegal drugs, weapons, or any restricted goods
- Counterfeit or fake items
❓ How long does shipping take?
📦 Sea Cargo: 45-65 days
✈ Air Cargo: 12-15 days
💡 Note: Delivery times may vary due to customs or carrier delays.
❓ How much does shipping cost?
💰 PASABUY uses cost-sharing pricing, meaning you pay only for the space your item takes up.
- Balikbayan Box (Sea Cargo): $.0189 – per cubic inch
- Balikbayan Box (Air Cargo): $10 – $15 per lb
- Package Forwarding: $8 – $12 per lb
- Door-to-Door Delivery (Philippines): $4 – $10 per package
- Shopping Assistance: 8% – 12% service fee
📞 For a customized quote, contact us!
❓ Do you offer tracking for my shipment?
✅ Yes! Once your package is processed, we will provide a tracking number so you can monitor its status.
3. Payment & Fees
❓ How do I pay for PASABUY services?
💳 We accept:
- PayPal
- Credit/Debit Cards
- Bank Transfer
- GCash (Philippines)
❓ Are there any additional fees?
⚠️ Possible Additional Costs:
- Customs duties & taxes (if applicable)
- Handling fees for fragile or oversized items
❓ Can I cancel or change my order?
📌 Before Shipment: You can cancel or change an order, but fees may apply.
📌 After Shipment: No cancellations or refunds once the package has been dispatched.
4. Special Services
❓ Can PASABUY buy items for me?
✅ Yes! If you need an item from a US, Canada, or international store, we can buy it on your behalf and ship it to the Philippines. This is called our “Buy & Send” service.
❓ What is PASABUY Virtual Errands? (Coming Soon)
🚀 Soon, we will offer digital services like:
- Buying tickets or gifts for someone in the Philippines
- Paying bills for relatives
- Arranging deliveries for special occasions
5. Customer Support
❓ How can I contact PASABUY?
📧 Email: support@pasabuy.com
📞 Phone: +1 (XXX) XXX-XXXX
📱 WhatsApp/Viber: +1 (XXX) XXX-XXXX
📍 Social Media: [Facebook | Instagram | Twitter]
❓ What happens if my package is lost or damaged?
📌 If your package is lost or damaged, PASABUY will assist in filing a claim with the carrier. However, PASABUY is not responsible for carrier delays, customs holds, or lost packages due to incorrect addresses.
❓ Do you offer insurance?
✅ Yes! You can purchase optional insurance for added protection on high-value items.
6. How to Get Started?
🚀 Ready to ship with PASABUY? Follow these steps:
1️⃣ Sign Up – Create an account on our website.
2️⃣ Request a Service – Choose “Ship an Item” or “Buy & Send”
3️⃣ Pay & Confirm – Complete payment and receive tracking details.
4️⃣ Relax & Wait – We handle everything else!
📞 Need help? Contact us anytime!
🔥 Why Choose PASABUY?
✅ Affordable Rates – Cost-sharing shipping model.
✅ Faster Shipments – No need to wait for a full box.
✅ Safe & Secure – Reliable couriers and tracking provided.
✅ Hassle-Free Service – We do the shopping and shipping for you.
